Comcast Employee Dashboard
Due to the number of internal communications platforms created over the years, the HR Communications team at Comcast decided to explore options for combining these solutions into a single source. The Comcast Employee Dashboard was one of these solutions. I was tasked with designing a concept to help stakeholders understand potential directions for the future of Communications within the company.
Comcast HR Communications
Over the years, Comcast had amassed multiple internal tools to communicate with employees. Many of these tools were important for connecting employees with important job-related information. However, because there were so many tools and various information hierarchies, much of this content did not reach employees. I was tasked with looking at the current forms of communication teams were using to reach employees and come up with a dashboard that would combine these information sources.
The best way to understand internal communications in the timeline of this project was to speak with a few employees on the communications teams about company content viewing habits. Speaking with a few of my coworkers, many of them producing content for these tools, helped me to understand what type of content and which platforms were most effective. Through these conversations it was obvious that the final design needed to be responsive, as corporate and call center employees tend to prefer desktop computers while cable technicians and retail employees use mobile devices.
Planning + Sketching
After gathering information about what platforms and content was most useful to employees, I began to explore the structure of the dashboard. I primarily wanted to focus on a newsfeed style design that was free of as much clutter as possible. By allowing employees to scroll through a chronological list of articles, they could easily find the most relevant information without missing any content. However, there were also important alerts and events employees would need to be aware of. Bringing these in with a sidebar for desktop and additional menus on mobile allowed for a flexible amount of content that could be expanded as necessary. Through talking with my team, we also decided it would be best to provide an employee profile that could bring in material from other profile pages. We wanted this profile to be short and include only the most important information.
The styling was inspired by colors used on the most dominant internal platforms. Remaining aligned with the look and feel of other tools was important in providing consistency and trust throughout different communication channels. In particular, the gradient over larger images was being used on the company’s corporate news site. This also helped when bringing in the content as much of it had already been cropped for this layout.